News

Sep 9-11, 2025 GSS is headed to APEX EXPO!

📍 Long Beach, CA📆 Sept 9–11, 2025 We’ll be sharing how Viper is helping airlines: Gain real-time transparency into inflight connectivity Enforce SLAs with provider-agnostic...

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Nov 7, 2024 — The Airline Industry Unites to Enhance In-Flight Connectivity Quality

https://www.oag.com/blog/november-edition-the-oag-airline-tech-innovation-radar

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Nov 4, 2024 — The Seamless Air Alliance is expanding its remit. Rather than just defining standards and managing compatibility of inflight connectivity systems the group has branched out into developing a monitoring service, dubbed Viper, to help its member airlines track the quality of the internet experience on board.

https://paxex.aero/seamless-air-alliance-launches-viper-qoe-monitoring/

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Oct 24, 2024 — Why Seamless is introducing Viper to measure IFC performance

https://runwaygirlnetwork.com/2024/10/why-seamless-is-introducing-viper-to-measure-ifc-performance/

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Oct 24, 2024 — Seamless Air Alliance Announces New Venture to Measure Inflight Wi-Fi Performance

https://www.businesswire.com/news/home/20241024931075/en/Seamless-Air-Alliance-Announces-New-Venture-to-Measure-Inflight-Wi-Fi-Performance

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Oct 24, 2024 — SLA Building Blocks: Best Practices to Measure IFC Passenger Experience

https://www.seamlessalliance.com/wp-content/uploads/Seamless-SLA.pdf

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Oct 25, 2022 — Seamless Air Alliance Announces New IFC Test Lab Advancing Data Driven Approach to Manage the Inflight Connectivity Experience

https://www.businesswire.com/news/home/20221025005178/en/Seamless-Air-Alliance-Announces-New-IFC-Test-Lab-Advancing-Data-Driven-Approach-to-Manage-the-Inflight-Connectivity-Experience

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May 25, 2022 — SEAMLESS AIR ALLIANCE LAUNCHES NEW INFLIGHT CONNECTIVITY ANALYSIS TOOLKIT TO HELP AIRLINES ENHANCE THEIR PASSENGERS’ CONNECTED EXPERIENCE

https://www.prnewswire.com/news-releases/seamless-air-alliance-launches-new-inflight-connectivity-analysis-toolkit-to-help-airlines-enhance-their-passengers-connected-experience-301554996.html

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Nov 16, 2021 — Seamless Air Alliance Closes the Loop on Delivering Premium Inflight Connectivity Services

https://www.prnewswire.com/news-releases/seamless-air-alliance-closes-the-loop-on-delivering-premium-inflight-connectivity-services-301425439.html#:~:text=In%20total%2046%20industry%20participants,for%20suppliers%20and%20their%20customers.%22

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“I Know It When I See It”: Defining Quality in In-Flight Connectivity

Airline executives know passengers judge Wi-Fi quality in simple terms: Did it work for me? Traditional Service Level Agreements (SLAs) and Quality of Service (QoS)...

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From Paywall to Portal: Rethinking IFC Uptake and Passenger Value

For years, airlines and service providers puzzled over the “take-rate” dilemma in inflight connectivity: how many passengers actually use the Wi-Fi when it’s offered? Early...

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