Global Satellite Solutions (“GSS,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our website, platform, products, and services (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
a. Technical and Usage Data
We collect information generated during use of our Services, including:
- Device type, operating system, and browser
- Test data (latency, throughput, packet loss, DNS resolution, etc.)
- Metadata (flight number, aircraft ID, SATCOM provider, timestamp, geolocation)
- IP address and network identifiers
- Aggregated diagnostic and analytics information
b. Account and Contact Information
If you register or communicate with us, we may collect:
- Name, email, phone number
- Company name and role
- Login credentials
- Customer support communications
c. Cookies and Analytics
We use cookies and third-party analytics (e.g., Google Analytics) to enhance user experience and understand website traffic patterns.
2. How We Use Information
We use collected data for the following purposes:
- To provide, operate, and maintain our Services
- To run standardized performance tests and generate reports
- To support service level agreement (SLA) verification
- To enhance and improve our platform and offerings
- To communicate with customers and respond to inquiries
- To fulfill contractual obligations
Data Sharing and Disclosure
We do not sell your personal information. We may share data in the following limited circumstances:
- With service providers who help operate our infrastructure (e.g., AWS)
- With your consent, such as when sharing reports with third parties
- To comply with legal obligations, subpoenas, or enforceable government requests
- To protect GSS’s legal rights, safety, or property, or that of users or third parties
Aggregated and anonymized data may be shared for benchmarking, research, or product development purposes.
4. Data Retention
We retain test data and user information for as long as necessary to provide our Services, fulfill legal obligations, and improve performance analysis. You may request deletion of your data as described below.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your information. All test and analytics data is securely stored in our AWS-hosted cloud infrastructure with access controls and encryption where applicable.
6. Your Rights
You have the right to:
- Access and review your personal information
- Request correction or deletion of your data
- Opt out of certain data uses or marketing communications
- Request a copy of the data we maintain about you (subject to verification)
To exercise these rights, contact us at info@satqoe.com.
7. International Data Transfers
Our Services are primarily hosted in the United States. If you access the Services from outside the U.S., you consent to the transfer, storage, and processing of your information in the U.S. or other jurisdictions as required.
8. Children’s Privacy
Our Services are not intended for children under 13 (or applicable age of consent). We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised “Effective Date.” Continued use of the Services after changes constitutes acceptance.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Global Satellite Solutions