Airline executives know passengers judge Wi-Fi quality in simple terms: Did it work for me? Traditional Service Level Agreements (SLAs) and Quality of Service (QoS)…
From Paywall to Portal: Rethinking IFC Uptake and Passenger Value
For years, airlines and service providers puzzled over the “take-rate” dilemma in inflight connectivity: how many passengers actually use the Wi-Fi when it’s offered? Early…