Strategic Takeaways
Operational Confidence
Identify aircraft-specific or provider-linked performance issues before they impact service, using visual dashboards to isolate trends quickly.
Engineering Efficiency
Reduce downtime and troubleshooting through preemptive maintenance insights powered by tail-level trends and anomaly detection.
Performance Transparency
Enable executives and frontline staff to make informed decisions with fleet-wide dashboards, route-level heatmaps, and alerting tools.
SLA Enforcement
Use tail-specific, route-linked data to benchmark and negotiate with connectivity vendors — supported by real-time evidence from high-traffic routes.
Customer Experience
Support brand promise with verifiable QoE improvements and faster complaint resolution — reducing service credits and increasing retention.
Vendor Strategy Alignment
Build a baseline of performance to guide RFPs, transitions, and future upgrades with trusted, independent data.
Aviation
Collaborative Performance. Validated Results.
Viper bridges airlines and satellite service providers through a shared performance intelligence layer. By continuously running standardized, industry-defined tests, all stakeholders gain real-time visibility into connectivity quality. This collaboration turns passive data into proactive insight—empowering providers and airlines to jointly identify root causes, implement improvements, and validate the impact of every change. The result: stronger accountability, faster resolution, and a better-connected passenger experience.
Tail-Level Intelligence Brings Visibility to Every Aircraft
Full-Fleet Visibility. Tail-Level Precision. Viper goes beyond basic monitoring—giving you the power to see, map, and manage connectivity performance down to each individual aircraft. Every flight becomes a traceable digital record of the passenger experience, enabling smarter decisions and faster fixes.
See the Story of Every Tail
identify aircraft with recurring issues like outdated firmware or misconfigured modems.
Route-Level Clarity
see when/where performance breaks down (e.g., latency spikes on certain routes)
Fleet-Wide Trends in Motion
view macro-level trends by aircraft type, time of day, or geography.
Provider Heatmaps
visualize vendor performance by aircraft type (e.g., IFC provider A on A330 vs. IFC provider B on 737 MAX).
Visual Maintenance Triggers
detect recurring issues signaling deeper technical problems.
Digital Signature Per Aircraft
each tail becomes a real-time, traceable stream of inflight performance data.
QoS vs. QoE:
Why Both Matter in Inflight Connectivity
Quality of Service (QoS) and Quality of Experience (QoE) are two critical -but distinct- measures that determine the success of inflight connectivity (IFC).
Quality of Service (QoS)
QoS refers to the technical performance of the network itself. It measures how data flows from the aircraft to onboard systems to the internet—tracking factors like:
- → Latency and jitter
- → Packet loss
- → Bandwidth throughput
- → Connection reliability
Quality of Experience (QoE)
QoE, on the other hand, reflects the passenger's real-world experience. It measures how well the IFC supports typical use cases like browsing, streaming, messaging, and video conferencing. QoE captures:
- → Application responsiveness
- → Page load times
- → Video buffering
- → Satisfaction across devices and apps
Why It Matters
Airlines often find themselves stuck—providers say the network is "meeting the SLA" (based on QoS), while passengers report a poor experience (QoE). Viper bridges this gap.
By combining network performance metrics (QoS) with passenger- centric performance data (QoE), Viper delivers a complete, transparent view of IFC quality. This empowers airlines to:
- → Hold providers accountable
- → Identify and resolve root causes faster
- → Optimize digital passenger experience
- → Strengthen contract negotiations and SLA enforcement
